Returns & Exchanges
At MY SOFAS, we want you to be completely satisfied with your new furniture. If your selection isn't the perfect fit for your home, we offer a 30-day return policy to ensure you shop with total confidence.
Initiate Your Request
Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization.
Prepare the Item
Ensure the sofa is disassembled if necessary and placed back into its original packaging with all included hardware and assembly instructions.
Schedule a Pickup
Once approved, our logistics partner will contact you to coordinate a convenient time to collect the item directly from your doorstep.
Receive Your Refund
After our warehouse inspects the returned item, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing